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Free cpe webinars
Move the Needle by Solving the Employee Engagement and Retention Conundrum


Cost Free
Presentation Length 1.0 hour

Recorded DateDecember 6, 2023
CPE:Not available
(archived webinars do not offer CPE credits)
Course LevelBasic
Course Description

According to customer loyalty thought leader, Fred Reichheld, U.S. corporations lose half their customers every five years. Likewise, every day in America, 7 out of 10 people wake up and go to work but are not engaged. These disengaged employees contribute to the loss of customers. Since employees are a business’s most valuable asset, attend this informative webinar to learn about the drivers of the true cost of employees, ways to elevate long-term engagement, and increase the effectiveness of a hybrid work environment. How much will the needle move in your business if you elevate the engagement and retention of your employees?

In this webinar we’ll discuss leveraging the circle of success, ways to increase hybrid/remote workplace performance, the #1 reason customers leave and how to avoid it, factors impacting true employee costs, and why company core values matter.

Learning Objectives:

  • Determine the drivers of the true cost of employees, understanding their impact on customer retention and business success

  • Identify strategies to elevate long-term employee engagement and enhance hybrid/remote workplace performance

  • Recognize the significance of company core values and their role in reducing customer attrition while fostering a loyal customer base

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Mark James

Performance Advisors Group
President / Lead Advisor
(630) 882-9107


Mark James is an accomplished business improvement advisor with over 40 years of experience across diverse industries in workplace performance, channel effectiveness, and customer loyalty.  As founder and President of Performance Advisors Group, Inc., he helps B2B companies achieve sustainable growth and competitive advantage by eliminating barriers that get in the way. 

Through his Marketing Performance Measurement Certification from the Chief Marketing Officer (CMO) Council, he helps companies evaluate their marketing and reliably validate results.  As an analytics enabler, he knows how to apply advanced analytics and continuous improvement to enable better-informed decisions and growth.  



Cheryl Mucha

CFO Your Way LLC
Founder & CEO
(973) 897-0650

Cfoyourway logo

Cheryl Mucha is a business profitability expert and author.  She is the Managing Member of CFO Your Way, LLC, a fractional CFO firm for growing local and family-owned businesses in need of part-time, fractional, or interim CFO and Controller financial services. CFO Your Way creates Pathways to Profitability for growing local businesses who desire to remain an integral part of their community for years to come.

About Our Presenter

Performance Advisors Group helps B2B businesses achieve sustainable growth and competitive advantage with proven performance strategies that remove barriers getting in the way. As analytics enablers, we place a high priority on leveraging data and advanced analytics to develop and deliver sustainable, validated results.